Problems with the Excel-Add-In

If you get no error message, GISconnector for Excel does not work anymore and the Add-In in Excel is not loading anymore, the following hints should help you out.
 
 

First possible solution:

 
  • Close all visible Excel-Windows.
     
  • Start the Windows-Taskmanager by pressing the keyboard shortcut Strg+ Shift + Esc.
     
  • Go to the tab "Processes".
     
    4. Close all instances of Excel that might still be running. Right-click on the "Excel.exe" file and select "End task".
     
    5. When you are done, restart Excel. The GISconnector for Excel-tab should be available again.
 
 

Second possible solution:

 
Sometimes Excel crashes and deactivates Add-Ins for technical reasons. Try the following:
 
  • Go to File / Options / Add-Ins
     
    2. Under "Manage", choose "Com-Add-ins" and press "Go".
     
     
     
     
    3. Inside the Com-Add-Ins menu, verify that the GISconnector-Add-In is activated.
     
     
 
4. Confirm with OK and restart Excel.
 
 

Third possible solution:

 
Sometimes, Excel crashes and for some reasons deactivates Add-Ins permanently. Try the following:
 
  • Go to File / Options / Add-Ins
     
    2. Under "Manage", choose "Disabled items" and press "Go".
     
     
     
     
    3. Inside the Disabled-Add-Ins menu, verify that the GISconnector-Add-In is deactivated, close the menu.
     
     
 
4. Restart Excel
 
 
If these approaches do not work, please contact your distribution partner or GI Geolabs GmbH.